Algunos proveedores también soportan Voz o WhatsApp.
Crear tu primer chatbot de SMS (con Twilio)
Esta guía usa Twilio como proveedor; los demás tienen un proceso similar.
1
Elige el proveedor
Distintos proveedores soportan distintos bots. Crea una cuenta con ellos y elige tu número. En este ejemplo usamos Twilio.
Selección del proveedor
2
Regístrate y obtén números
En Twilio, regístrate e inicia sesión para llegar a tu dashboard. Haz clic en “Get a Trial Number”, y en la ventana elige “Choose this Number” o busca otro. ¡Ya tienes tu número!
Obtener un número en Twilio
3
Conecta Twilio a Botky
En tu cuenta de Twilio, copia el Account SID y el Auth Token. En el panel de Botky, selecciona Twilio como proveedor: 1) pega los valores en los campos correspondientes, 2) haz clic en Save, 3) haz clic en Add Phone Number (para SMS o Voz) o Add WhatsApp Number.
Conexión de Twilio con Botky
4
Sincroniza los números
Haz clic en Add Number tras conectar tu proveedor. Verás todos tus números conectados en la página “Phone Numbers” de Integración. Luego, con el botón + creas un nuevo flujo, y con el otro botón abres el flujo del número.
Números conectados en Integración
Tipos de mensaje soportados en SMS
En el canal de SMS hay principalmente dos tipos de mensaje:
Enviar mensaje (Send Message)
Nodo de Pregunta (Question Node)
Función de lista negra en SMS
Botky permite agregar usuarios a una lista negra. Una vez añadidos, no se les puede enviar ningún mensaje — útil para no contactar a quien no quiere serlo y cumplir con regulaciones como TCPA.
La lista negra solo está disponible en bots de SMS. Toda su documentación (acciones, exportación, disparador “Matched In Blacklist”) está en la página Listas negras.
Errores comunes en el canal de SMS
El mensaje SMS no se entrega. Si usas Twilio y el mensaje no llega, revisa esta checklist:
Revisa el registro de errores en Botky.
Revisa el registro de errores en Twilio.
Asegúrate de que la Geo-permission esté habilitada en tu cuenta de Twilio (selecciona las regiones y países a los que permites enviar).
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