Usa tu app de WhatsApp Business en el teléfono y conecta el mismo número a la Cloud API al mismo tiempo
La Coexistencia te permite usar tu app de WhatsApp Business en un teléfono y conectar el mismo número a la WhatsApp Cloud API al mismo tiempo. También se le llama WhatsApp Business QR Connection o WhatsApp Business App connection.
Requisitos previos
App de WhatsApp Business: debes usar la aplicación WhatsApp Business (distinta del WhatsApp Messenger estándar).
Última versión instalada: actualiza la app a la última versión de la tienda oficial.
Meta Business Manager: se requiere una cuenta activa.
Cumplimiento: el código de país del número y tu tipo de negocio deben cumplir las políticas de WhatsApp Business y Commerce.
Importante (para evitar errores): las WABA de coexistencia tienen una relación 1:1 entre la WABA y el número (el modelo SMB asume un número = un negocio). Las WABA de Embedded Signup no tienen esta restricción (soportan varios números por WABA). Por eso, el error “Cannot add phone number to WhatsApp Business Account” es un comportamiento esperado cuando la WABA se creó por el flujo de coexistencia.Dos opciones si necesitas varios números:
Crea una nueva WABA por Embedded Signup estándar (no coexistencia); soportará varios números vía API.
Mantén la coexistencia para el primer número + crea una WABA separada para los números adicionales.
Cómo conectar
Ve a WhatsApp Cloud en la plataforma y presiona “Connect WhatsApp Cloud”. Elige tu Business Manager y selecciona el tipo de conexión: “Connect the WhatsApp Business App.”
Connect WhatsApp Cloud → Connect the WhatsApp Business App
Si ya tienes un número conectado a la Cloud API y quieres agregar otro con Coexistencia: simplemente conecta el nuevo número de la app de WhatsApp Business. Tras conectarlo, ambos números aparecerán en tu panel automáticamente, sin configuración adicional.
1
Ingresa el número
Ingresa el número de tu app de WhatsApp Business. Se enviará un código de verificación dentro de la app desde la Facebook Business Account.
Verificación dentro de la app de WhatsApp Business
2
Escanea el QR o ingresa el código
Escanea el código QR o ingresa el código. Recibirás ambos mensajes en tu WhatsApp.
3
Conecta a la Business Platform
Toca el botón “Connect to the Business Platform” para continuar el onboarding.
Connect to the Business Platform
4
Confirma compartir el historial
Toca Confirm en la app para dar la opción de compartir tu historial de chat. Escanea el QR o pega el código de verificación.
5
Finaliza
Agrega tu método de pago y vincula tu número al bot. ¡Listo!
La app de WhatsApp Business en tu teléfono debe permanecer activa. No elimines ni desinstales la cuenta de la app de WhatsApp Business.
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