El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar
En el panel derecho de Chat en vivo, la información del usuario ahora está organizada en secciones separadas — así los agentes no tienen que desplazarse por listas larguísimas de etiquetas y campos personalizados. Puedes moverte entre cada sección con un solo clic, dentro de la misma ventana.
Datos de perfil
La información básica de perfil del usuario.
Sección de datos de perfil del usuario
Campos personalizados (CUFs)
Todos los campos personalizados del usuario, en un solo lugar.
Sección de campos personalizados
Notas
Las notas guardadas para este usuario.
Sección de notas
Etiquetas
Las etiquetas asignadas al usuario.
Sección de etiquetas
Secuencias suscritas
Las secuencias a las que el usuario está actualmente suscrito.
Sección de secuencias suscritas
Temas de notificación
Los temas de notificación asignados al usuario.
Sección de temas de notificación
Pedidos de la tienda
Los pedidos que el usuario ha hecho en tu tienda (Ecommerce).
Sección de pedidos de la tienda
Was this page helpful?
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Botky","colors":{"primary":"#042940","light":"#DBF227","dark":"#042940"},"logo":{"light":"https://botky.chat/wp-content/uploads/2026/02/logo-BOTKY.png","dark":"https://botky.chat/wp-content/uploads/2025/05/blancoBOTKY.png"},"favicon":"https://botky.chat/wp-content/uploads/2024/07/logo-new-BOTKY.png","appearance":{"default":"light"},"background":{},"icons":{"library":"fontawesome"},"errors":{"404":{"redirect":false}},"contextual":{"options":["copy","view","chatgpt","claude"],"display":"header"},"markdown":{"schema":false},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"botky","hasAudioNarration":false,"actualSubdomain":"botky","customDomains":["docs.botky.chat"],"gitSource":{"type":"github","owner":"omunozind","repo":"documentacion","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"feedback":{"edits":false,"thumbs":true,"issues":false,"agentFeedback":true},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6ab298e08eb59a7c09de1dd6","clientVersion":"0.0.4143","searchFilterCounts":[{"language":"default","tag":"Documentación","count":169},{"language":"default","tag":"Construir tu bot","count":58},{"language":"default","tag":"Building Blocks / Pasos","count":49},{"language":"default","tag":"Acción","count":43},{"language":"default","tag":"Hablar con tus clientes","count":40},{"language":"default","tag":"Contenido y herramientas","count":37},{"language":"default","tag":"Omnicanal","count":27},{"language":"default","tag":"Contenidos","count":20},{"language":"default","tag":"Integraciones","count":20},{"language":"default","tag":"Herramientas","count":16}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":true,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true,"deflection":{"enabled":true,"email":"soporte@botky.chat"}},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"style.css","content":"[data-component-part=\"step-number\"]>div{background-color:#DBF227!important;color:#042940!important}accordion,accordion>div,accordion *{background-color:#DBF227!important;border-color:#DBF227!important;color:#042940!important}card,card>div,card *{background-color:#DBF227!important;border-color:#DBF227!important;color:#042940!important}.botky-image-placeholder{background-color:#DBF227!important;color:#042940!important}"}],"page":{"pagePath":"live-chat/user-data-segments","slug":"/live-chat/user-data-segments","pageMetadata":{"title":"Segmentos de datos del usuario","description":"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar","icon":"table-cells","href":"/live-chat/user-data-segments"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Accordion,AccordionGroup,Frame,OptimizedImage}=_components;if(!Accordion)_missingMdxReference(`Accordion`,true);if(!AccordionGroup)_missingMdxReference(`AccordionGroup`,true);if(!Frame)_missingMdxReference(`Frame`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`En el panel derecho de Chat en vivo, la información del usuario ahora está organizada en secciones separadas — así los agentes no tienen que desplazarse por listas larguísimas de etiquetas y campos personalizados. Puedes moverte entre cada sección con un solo clic, dentro de la misma ventana.`}),`\n`,_jsxs(AccordionGroup,{children:[_jsxs(Accordion,{title:`Datos de perfil`,icon:`id-card`,id:`datos-de-perfil`,children:[_jsx(_components.p,{children:`La información básica de perfil del usuario.`}),_jsx(Frame,{caption:`Sección de datos de perfil del usuario`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=e91a4a291964ccfde8e626470a24826c`,alt:`Sección de datos de perfil del usuario`,\"data-og-width\":`744`,width:`744`,\"data-og-height\":`416`,height:`416`,\"data-path\":`images/live-chat/user-data-segments-1.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=70382264d4b57f197b0cb8d20e4bffad 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=d6f5475dadc16314f81e9428b5a4b357 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=a57523763f145e32119b3b41a4f3256c 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=7dafdc0a24e48a030c45a941f37f9cdd 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=4fb6f7b926c3e248fa015e1af0d24fbe 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-1.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=d63c12e03d687c3179eee0f51e6de2ce 2500w`})})]}),_jsxs(Accordion,{title:`Campos personalizados (CUFs)`,icon:`list-check`,id:`campos-personalizados-cufs`,children:[_jsx(_components.p,{children:`Todos los campos personalizados del usuario, en un solo lugar.`}),_jsx(Frame,{caption:`Sección de campos personalizados`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ec3cdd2a7977dfc97a6628637ce4da92`,alt:`Sección de campos personalizados`,\"data-og-width\":`742`,width:`742`,\"data-og-height\":`318`,height:`318`,\"data-path\":`images/live-chat/user-data-segments-2.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=7c22b41a9c725119eecef5aa80d372a5 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=3c520dda06d0dcd677d6ae235ce556fa 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=74589b85a5cd1da3460efd5885cc0b50 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=754505830c31900ce6f1011afae6d0fd 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=2a17ecdc74c2fef5bc472ab8d851bb8a 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-2.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=3e5eb31f1c90c70ad868b2e645010eec 2500w`})})]}),_jsxs(Accordion,{title:`Notas`,icon:`note-sticky`,id:`notas`,children:[_jsx(_components.p,{children:`Las notas guardadas para este usuario.`}),_jsx(Frame,{caption:`Sección de notas`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=3cb1c75e18dd73b8835dd8282bd915ab`,alt:`Sección de notas`,\"data-og-width\":`745`,width:`745`,\"data-og-height\":`331`,height:`331`,\"data-path\":`images/live-chat/user-data-segments-3.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=c05913fe23e73a385cc152369193a5a9 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=5b6de27c87347310f38c6adf0edbcc34 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=97e5cd84d736422ee93da56799da1319 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=6400c5b2484c663c35493687ed394516 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=5d7af91aded91251f71c4166422790a3 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-3.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=fd002767b2ce6670f3285f2fdff27003 2500w`})})]}),_jsxs(Accordion,{title:`Etiquetas`,icon:`tag`,id:`etiquetas`,children:[_jsx(_components.p,{children:`Las etiquetas asignadas al usuario.`}),_jsx(Frame,{caption:`Sección de etiquetas`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=9f698f0ee63113f37fd1b5808bb7bf89`,alt:`Sección de etiquetas`,\"data-og-width\":`745`,width:`745`,\"data-og-height\":`283`,height:`283`,\"data-path\":`images/live-chat/user-data-segments-4.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=2d373ceecb04ef8ec5917a02b41f8abe 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ab2baee76bf8fe0808fc7c360f267c3b 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=a4ab204c39c30613410d0eca2a93df17 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=dcb5d1c5c1eceaf416d56f3c38500168 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=bfff37b45fe451cf5d2ac2bc5e221cb7 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-4.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=008fa10f4962a89a2338611727204519 2500w`})})]}),_jsxs(Accordion,{title:`Secuencias suscritas`,icon:`list-ol`,id:`secuencias-suscritas`,children:[_jsx(_components.p,{children:`Las secuencias a las que el usuario está actualmente suscrito.`}),_jsx(Frame,{caption:`Sección de secuencias suscritas`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=b69117da7b632a650b8991c5f2124c5b`,alt:`Sección de secuencias suscritas`,\"data-og-width\":`738`,width:`738`,\"data-og-height\":`279`,height:`279`,\"data-path\":`images/live-chat/user-data-segments-5.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=b0aed6f40a5fc3d00b838993d9e918ca 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=8e8ab3a2b9455848679cedc2376123df 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=d7583e9b198eb6861b4cf12eef524902 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ccbc53801b41a8380f5b0b168e4d9fd3 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=6eca71f7b967a30642431652eed72d94 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-5.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=227e1668533cbb98ea37eb8defb9ad33 2500w`})})]}),_jsxs(Accordion,{title:`Temas de notificación`,icon:`bell`,id:`temas-de-notificacion`,children:[_jsx(_components.p,{children:`Los temas de notificación asignados al usuario.`}),_jsx(Frame,{caption:`Sección de temas de notificación`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=339c07119261fa61e7b3f7a3402aee77`,alt:`Sección de temas de notificación`,\"data-og-width\":`746`,width:`746`,\"data-og-height\":`308`,height:`308`,\"data-path\":`images/live-chat/user-data-segments-6.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=99cbd365a46643444af0577387b12d34 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=3870f772f6a965f23b1bf7eebc6593e2 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=3a50b1531395438020dc39d8217a50a4 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=e03dbecef364113bd4c4469433deb502 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=d55c70bd1b56d088db803c9103d62f56 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-6.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ad5c7e688e41e3c4c94f541ad50004e3 2500w`})})]}),_jsxs(Accordion,{title:`Pedidos de la tienda`,icon:`cart-shopping`,id:`pedidos-de-la-tienda`,children:[_jsx(_components.p,{children:`Los pedidos que el usuario ha hecho en tu tienda (Ecommerce).`}),_jsx(Frame,{caption:`Sección de pedidos de la tienda`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ddde8905e12e24add1fa4d0a32fdf0f7`,alt:`Sección de pedidos de la tienda`,\"data-og-width\":`748`,width:`748`,\"data-og-height\":`314`,height:`314`,\"data-path\":`images/live-chat/user-data-segments-7.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=280\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=edd05f1db5d0c6aad0ef888ca4603e2c 280w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=560\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=7784bb27033c700db6876de820932870 560w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=840\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=e339d767b0757f5e67491eb98a06c9f0 840w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=1100\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=27eba745e377c97a934fc8db265787ff 1100w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=1650\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=ab452f40acc8f7517d608649a5908e95 1650w, https://mintcdn.com/botky/oHZcTSdQBLLv7wgJ/images/live-chat/user-data-segments-7.png?w=2500\u0026fit=max\u0026auto=format\u0026n=oHZcTSdQBLLv7wgJ\u0026q=85\u0026s=0580b9963ee6415dddcaa378cc1fa70b 2500w`})})]})]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Segmentos de datos del usuario","description":"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar","icon":"table-cells","href":"/live-chat/user-data-segments"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"subdomain":"botky","siteName":"Botky","title":"Segmentos de datos del usuario - Botky","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-09-06T15:14:31.890Z","originalFileLocation":"live-chat/user-data-segments.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"light\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\">\u003cmeta data-mint-head name=\"application-name\" content=\"Botky\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"https://botky.chat/wp-content/uploads/2024/07/logo-new-BOTKY.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"https://botky.chat/wp-content/uploads/2024/07/logo-new-BOTKY.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"https://botky.chat/wp-content/uploads/2024/07/logo-new-BOTKY.png\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/png\" href=\"https://botky.chat/wp-content/uploads/2024/07/logo-new-BOTKY.png\">\u003cmeta data-mint-head property=\"og:title\" content=\"Segmentos de datos del usuario - Botky\">\u003cmeta data-mint-head property=\"og:description\" content=\"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Botky\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.botky.chat/live-chat/user-data-segments\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://botky.mintlify.site/_mintlify/api/og/v2?division=Chat+en+vivo\u0026amp;title=Segmentos+de+datos+del+usuario\u0026amp;description=El+perfil+del+usuario+en+Chat+en+vivo%2C+organizado+en+7+secciones+f%C3%A1ciles+de+navegar\u0026amp;theme=b1ad7be429f82d5e9386c54c\u0026amp;signature=d4b59a311111bf8c246704abdbd335518248e127eb98db0a1bdc8f4cf89ae040\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Segmentos de datos del usuario - Botky\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://botky.mintlify.site/_mintlify/api/og/v2?division=Chat+en+vivo\u0026amp;title=Segmentos+de+datos+del+usuario\u0026amp;description=El+perfil+del+usuario+en+Chat+en+vivo%2C+organizado+en+7+secciones+f%C3%A1ciles+de+navegar\u0026amp;theme=b1ad7be429f82d5e9386c54c\u0026amp;signature=d4b59a311111bf8c246704abdbd335518248e127eb98db0a1bdc8f4cf89ae040\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"https://mintlify.s3.us-west-1.amazonaws.com/botky/_generated/favicon/browserconfig.xml?v=3\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Botky\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#042940\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.botky.chat/live-chat/user-data-segments\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/live-chat/user-data-segments.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.botky.chat/#organization\",\"name\":\"Botky\",\"url\":\"https://docs.botky.chat\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://botky.chat/wp-content/uploads/2026/02/logo-BOTKY.png\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.botky.chat#website\",\"name\":\"Botky\",\"url\":\"https://docs.botky.chat\",\"publisher\":{\"@id\":\"https://docs.botky.chat/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.botky.chat/live-chat/user-data-segments#webpage\",\"url\":\"https://docs.botky.chat/live-chat/user-data-segments\",\"name\":\"Segmentos de datos del usuario\",\"description\":\"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\",\"dateModified\":\"2026-09-06T15:14:31.890Z\",\"isPartOf\":{\"@id\":\"https://docs.botky.chat#website\"},\"breadcrumb\":{\"@id\":\"https://docs.botky.chat/live-chat/user-data-segments#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.botky.chat/live-chat/user-data-segments#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Documentación\",\"item\":\"https://docs.botky.chat/flow-builder/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Hablar con tus clientes\",\"item\":\"https://docs.botky.chat/live-chat/overview\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Chat en vivo\",\"item\":\"https://docs.botky.chat/live-chat/overview\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Segmentos de datos del usuario\",\"item\":\"https://docs.botky.chat/live-chat/user-data-segments\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.botky.chat/live-chat/user-data-segments#article\",\"headline\":\"Segmentos de datos del usuario\",\"name\":\"Segmentos de datos del usuario\",\"description\":\"El perfil del usuario en Chat en vivo, organizado en 7 secciones fáciles de navegar\",\"url\":\"https://docs.botky.chat/live-chat/user-data-segments\",\"mainEntityOfPage\":{\"@id\":\"https://docs.botky.chat/live-chat/user-data-segments#webpage\"},\"dateModified\":\"2026-09-06T15:14:31.890Z\",\"publisher\":{\"@id\":\"https://docs.botky.chat/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.botky.chat#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Botky\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"Botky\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/live-chat/user-data-segments.md","siteName":"Botky","nav":{"global":null,"groups":[{"group":"Documentación","pages":[{"group":"Construir tu bot","icon":"hammer","pages":[{"group":"Descripción general","icon":"book-open","pages":[{"title":"Descripción general del Constructor de Flujos","icon":"diagram-project","href":"/flow-builder/overview"},{"title":"Campo (Variable)","icon":"database","href":"/flow-builder/field-variable"},{"title":"Versión publicada y versión borrador","icon":"code-branch","href":"/flow-builder/publish-draft"},{"title":"Barra de navegación, barra lateral y lienzo","icon":"table-columns","href":"/flow-builder/navigation-sidebar"},{"title":"Operaciones básicas para construir un flujo","icon":"hand-pointer","href":"/flow-builder/basic-operations"}]},{"group":"Subflujos","icon":"code-branch","pages":[{"title":"Subflujo","icon":"door-open","href":"/flow-builder/sub-flow"},{"title":"Flujo de trabajo","icon":"gears","href":"/flow-builder/workflow"},{"title":"Flujo de función","icon":"arrow-rotate-left","href":"/flow-builder/function-flow"}]},{"group":"Building Blocks / Pasos","icon":"cubes","pages":[{"title":"Enviar mensaje","icon":"message","href":"/flow-builder/send-message"},{"title":"Pregunta","icon":"circle-question","href":"/flow-builder/question"},{"group":"Acción","icon":"bolt","pages":[{"group":"Acciones básicas","icon":"list-check","pages":[{"title":"Agregar y quitar etiqueta (Tag)","icon":"tag","href":"/flow-builder/tag-action"},{"title":"Operación JSON","icon":"brackets-curly","href":"/flow-builder/json-operation"},{"title":"Definir valor de variable","icon":"equals","href":"/flow-builder/set-variable-value"},{"title":"Borrar valor de variable","icon":"eraser","href":"/flow-builder/clear-variable-value"},{"title":"Suscribir y cancelar suscripción a una secuencia","icon":"list-ol","href":"/flow-builder/sequence-subscribe"},{"title":"Suscribir y cancelar suscripción al bot","icon":"robot","href":"/flow-builder/bot-subscribe"},{"title":"Activar y desactivar permiso de correo","icon":"envelope-circle-check","href":"/flow-builder/email-opt-in-out"},{"title":"Activar y desactivar permiso de SMS","icon":"comment-sms","href":"/flow-builder/sms-opt-in-out"},{"title":"Marcar estado de la conversación","icon":"flag","href":"/flow-builder/mark-conversation"},{"title":"Agregar nota para el equipo","icon":"note-sticky","href":"/flow-builder/add-note-teammates"},{"title":"Eliminar usuario del bot","icon":"user-xmark","href":"/flow-builder/delete-bot-user"},{"title":"Asignar a agente o grupo de agentes","icon":"user-tag","href":"/flow-builder/assign-agent"},{"title":"Reanudar automatización del bot","icon":"play","href":"/flow-builder/resume-bot-automation"},{"title":"Hablar con un humano / Pausar automatización","icon":"hand","href":"/flow-builder/talk-to-human"},{"title":"Agregar y quitar colaboradores","icon":"user-plus","href":"/flow-builder/add-remove-collaborators"}]},{"group":"Acciones avanzadas","icon":"sliders","pages":[{"title":"Petición externa","icon":"cloud-arrow-up","href":"/flow-builder/external-request"},{"title":"Espera inteligente","icon":"hourglass-half","href":"/flow-builder/smart-delay"},{"title":"Función de JavaScript","icon":"js","href":"/flow-builder/javascript-function"},{"title":"Enviar SMS","icon":"comment-sms","href":"/flow-builder/send-sms-action"},{"title":"Actualizar perfil de usuario","icon":"user-pen","href":"/flow-builder/update-user-profile"},{"title":"Activar Flujo de trabajo","icon":"gears","href":"/flow-builder/trigger-workflow-action"},{"title":"Límite de intentos","icon":"gauge-high","href":"/flow-builder/rate-limit-attempts"}]},{"group":"Integraciones","icon":"puzzle-piece","pages":[{"title":"Almacén de datos (Data Store)","icon":"database","href":"/flow-builder/data-store"},{"title":"Calendly y Calendly Booking URL","icon":"calendar-check","href":"/flow-builder/calendly"},{"title":"Dialogflow","icon":"comments","href":"/flow-builder/dialogflow"},{"title":"OpenAI y ChatGPT","icon":"brain","href":"/flow-builder/openai"},{"title":"Google Gemini","icon":"gem","href":"/flow-builder/google-gemini"},{"title":"Coze","icon":"puzzle-piece","href":"/flow-builder/coze"},{"title":"Claude AI","icon":"sparkles","href":"/flow-builder/claude-ai"},{"title":"GoHighLevel CRM V2","icon":"chart-line","href":"/flow-builder/gohighlevel-v2"},{"title":"GoHighLevel CRM V1","icon":"address-book","href":"/flow-builder/gohighlevel-v1"},{"title":"Google Sheets","icon":"table","href":"/flow-builder/google-sheets"},{"title":"Cloudinary","icon":"cloud","href":"/flow-builder/cloudinary"},{"title":"Zapier","icon":"plug","href":"/flow-builder/zapier"},{"title":"Make (Integromat)","icon":"gears","href":"/flow-builder/make-integromat"},{"title":"Pabbly Connect","icon":"link","href":"/flow-builder/pabbly-connect"},{"title":"Stripe API","icon":"credit-card","href":"/flow-builder/stripe"},{"title":"Shopify","icon":"cart-shopping","href":"/flow-builder/shopify"},{"title":"WooCommerce","icon":"bag-shopping","href":"/flow-builder/woocommerce"},{"title":"Google Maps","icon":"map","href":"/flow-builder/google-maps"},{"title":"Mapbox","icon":"map-location-dot","href":"/flow-builder/mapbox"},{"title":"Almacenamiento S3","icon":"server","href":"/flow-builder/s3-storage"}]},{"title":"Notificaciones","icon":"bell","href":"/flow-builder/notifications"}]},{"title":"Condición","icon":"code-branch","href":"/flow-builder/condition-step"},{"title":"Dividir (Split)","icon":"shuffle","href":"/flow-builder/split-step"},{"title":"Enviar correo","icon":"envelope","href":"/flow-builder/send-email"},{"title":"Ir a... (Go to Node NS)","icon":"signs-post","href":"/flow-builder/goto-node"}]},{"title":"Tableros","sidebarTitle":"Tableros (CRM)","icon":"table-columns","href":"/boards/overview"}]},{"group":"Hablar con tus clientes","icon":"headset","pages":[{"group":"Chat en vivo","icon":"comments","pages":[{"title":"Descripción general de Chat en vivo","icon":"comments","href":"/live-chat/overview"},{"title":"Grupos de agentes","icon":"users-gear","href":"/live-chat/agent-groups"},{"title":"Colaboradores","description":"Deja que varios agentes trabajen juntos en la misma conversación, hasta 5 personas a la vez","icon":"user-group","href":"/live-chat/collaborators"},{"title":"Segmentos de datos del usuario","icon":"table-cells","href":"/live-chat/user-data-segments"},{"title":"Reabrir conversaciones automáticamente","description":"Decide si un nuevo mensaje del usuario reabre una conversación que ya estaba marcada como Resuelta","icon":"arrow-rotate-right","href":"/live-chat/conversation-starter-prompt"},{"title":"Opciones para ordenar conversaciones","icon":"arrow-down-a-z","href":"/live-chat/sortable-options"},{"title":"Buscar mensajes de texto","icon":"magnifying-glass","href":"/live-chat/search-messages"},{"title":"Mensajes programados","icon":"clock","href":"/live-chat/scheduled-messages"},{"title":"Enviar múltiples archivos","icon":"paperclip","href":"/live-chat/multiple-files-upload"},{"title":"Asistente de chat con IA","icon":"wand-magic-sparkles","href":"/live-chat/chat-assistant"},{"title":"Combinar usuarios del bot","icon":"user-group","href":"/live-chat/merge-bot-users"}]},{"title":"Descripción general de Usuarios del bot","sidebarTitle":"Usuarios del bot","icon":"users","href":"/bot-users/overview"},{"title":"Widget web","icon":"comment-dots","href":"/webchat-widget/overview"},{"group":"Omnicanal","icon":"globe","pages":[{"title":"Omnicanal","icon":"share-nodes","href":"/omni-channel/overview"},{"title":"Chat web","icon":"comment-dots","href":"/channels/webchat"},{"group":"Facebook","icon":"facebook","pages":[{"title":"Canal de Facebook","icon":"facebook","href":"/channels/facebook"},{"title":"Checklist del bot de Messenger","icon":"list-check","href":"/channels/facebook-checklist"},{"title":"FAQ y errores comunes (Messenger)","icon":"circle-question","href":"/channels/facebook-faq"}]},{"group":"Instagram","icon":"instagram","pages":[{"title":"Canal de Instagram","icon":"instagram","href":"/channels/instagram"},{"title":"Checklist del bot de Instagram","icon":"list-check","href":"/channels/instagram-checklist"},{"title":"FAQ y errores comunes (Instagram)","icon":"circle-question","href":"/channels/instagram-faq"}]},{"group":"WhatsApp","icon":"whatsapp","pages":[{"title":"Canal de WhatsApp","icon":"whatsapp","href":"/channels/whatsapp"},{"title":"Conectar con WhatsApp Cloud API","icon":"plug","href":"/channels/whatsapp-cloud-api"},{"title":"Enviar mensajes de WhatsApp","icon":"paper-plane","href":"/channels/whatsapp-send-messages"},{"title":"Productos y Catálogo","icon":"cart-shopping","href":"/channels/whatsapp-products-catalog"},{"title":"Click to WhatsApp Ads","icon":"rectangle-ad","href":"/channels/whatsapp-click-to-ads"},{"title":"MM Lite API","icon":"bullhorn","href":"/channels/whatsapp-mm-lite"},{"title":"Modo Coexistencia","icon":"arrows-to-circle","href":"/channels/whatsapp-coexistence"},{"title":"Llamadas de WhatsApp","icon":"phone","href":"/channels/whatsapp-calling"},{"title":"Detalles y estado de pedidos","icon":"receipt","href":"/channels/whatsapp-order-details"},{"title":"FAQ y errores comunes (WhatsApp)","icon":"circle-question","href":"/channels/whatsapp-faq"}]},{"group":"SMS","icon":"comment-sms","pages":[{"title":"Canal de SMS","icon":"comment-sms","href":"/channels/sms"},{"title":"Checklist del bot de SMS","icon":"list-check","href":"/channels/sms-checklist"},{"title":"FAQ y errores comunes (SMS)","icon":"circle-question","href":"/channels/sms-faq"},{"title":"Twilio - Messaging Service SID","icon":"hashtag","href":"/channels/sms-twilio-messaging-service-sid"}]},{"group":"Voz","icon":"phone","pages":[{"title":"Canal de Voz","icon":"phone","href":"/channels/voice"},{"title":"Agente de Voz IA en tiempo real","icon":"robot","href":"/channels/voice-realtime-ai-agent"},{"title":"FAQ y errores comunes (Voz)","icon":"circle-question","href":"/channels/voice-faq"}]},{"group":"Telegram","icon":"telegram","pages":[{"title":"Canal de Telegram","icon":"telegram","href":"/channels/telegram"},{"title":"FAQ y errores comunes (Telegram)","icon":"circle-question","href":"/channels/telegram-faq"}]}]}]},{"group":"Automatizar e IA","icon":"wand-magic-sparkles","pages":[{"group":"Automatización","icon":"gears","pages":[{"title":"Automatización","icon":"gears","href":"/automation/overview"},{"title":"Palabras clave","icon":"key","href":"/automation/keywords"},{"title":"Secuencias","icon":"clock-rotate-left","href":"/automation/sequences"},{"title":"Disparadores","icon":"bolt","href":"/automation/triggers"},{"title":"Intenciones (Functions)","icon":"wand-magic-sparkles","href":"/automation/intents"},{"title":"Palabras clave en comentarios","icon":"comment","href":"/automation/comment-keywords"},{"title":"Formularios de Facebook (Lead Forms)","icon":"clipboard-list","href":"/automation/facebook-lead-forms"}]},{"group":"AI Hub","icon":"robot","pages":[{"title":"AI Hub","icon":"robot","href":"/ai-hub/overview"},{"title":"AI Prompts","icon":"wand-magic-sparkles","href":"/ai-hub/ai-prompts"},{"title":"Auto Sugerencias","icon":"comment-dots","href":"/ai-hub/auto-suggestions"},{"title":"Servidores MCP","icon":"server","href":"/ai-hub/mcp-servers"},{"title":"Agentes con Web-Search, MCP y Base de conocimiento","icon":"globe","href":"/ai-hub/ai-agents-web-search"},{"title":"Base de conocimiento","icon":"book","href":"/ai-hub/knowledge-base"},{"title":"Ajustes de AI Hub","icon":"gear","href":"/ai-hub/settings"}]}]},{"group":"Contenido y herramientas","icon":"toolbox","pages":[{"group":"Contenidos","icon":"folder-open","pages":[{"title":"Contenidos","icon":"folder-open","href":"/content/overview"},{"title":"Campos de usuario","icon":"user-tag","href":"/content/user-fields"},{"title":"Campos de bot","icon":"robot","href":"/content/bot-fields"},{"title":"Etiquetas (Tags)","icon":"tag","href":"/content/tags"},{"title":"Labels","icon":"tags","href":"/content/labels"},{"title":"Nodos (Nodes)","icon":"diagram-project","href":"/content/nodes"},{"title":"Eventos personalizados","icon":"chart-simple","href":"/content/custom-events"},{"title":"Notas de cierre","icon":"clipboard-check","href":"/content/closing-notes"},{"title":"Menús de usuario","icon":"bars","href":"/content/user-menus"},{"title":"Personas","icon":"id-badge","href":"/content/personas"},{"group":"Plantillas de mensaje","icon":"message-lines","pages":[{"title":"Plantillas de mensaje","sidebarTitle":"Introducción","icon":"message-lines","href":"/content/message-templates"},{"title":"Cómo usar las plantillas de mensaje","sidebarTitle":"Cómo usarlas","icon":"paper-plane","href":"/content/using-message-templates"},{"title":"Plantilla de oferta con tiempo limitado","sidebarTitle":"Oferta con tiempo limitado","icon":"hourglass-half","href":"/content/limited-time-offer-template"},{"title":"Plantilla de autenticación (OTP)","sidebarTitle":"Autenticación (OTP)","icon":"shield-halved","href":"/content/otp-template"},{"title":"Sincronización y novedades de las plantillas","sidebarTitle":"Sincronización y novedades","icon":"arrows-rotate","href":"/content/message-templates-updates"},{"title":"Títulos de las plantillas de mensaje","sidebarTitle":"Títulos","icon":"tag","href":"/content/message-template-titles"}]},{"title":"WhatsApp Flows","icon":"whatsapp","href":"/content/whatsapp-flows"},{"title":"Temas de notificación","icon":"bell","href":"/content/notification-topics"},{"title":"Opiniones de clientes (Customer Feedback)","icon":"comment-dots","href":"/content/customer-feedback"},{"title":"Plantillas de mensajes de utilidad (Facebook)","icon":"envelope-circle-check","href":"/content/utility-messaging-templates"}]},{"group":"Herramientas","icon":"screwdriver-wrench","pages":[{"title":"Herramientas","icon":"screwdriver-wrench","href":"/tools/overview"},{"title":"Registros de errores","icon":"bug","href":"/tools/error-logs"},{"title":"Testers","icon":"vial","href":"/tools/testers"},{"title":"Admins","icon":"user-shield","href":"/tools/admins"},{"title":"Widgets","icon":"window-restore","href":"/tools/widgets"},{"title":"Múltiples idiomas","icon":"language","href":"/tools/multiple-languages"},{"title":"Atajos (Shortcuts)","icon":"keyboard","href":"/tools/shortcuts"},{"title":"Trabajos de exportación (Export Jobs)","icon":"file-export","href":"/tools/export-jobs"},{"title":"Reportes personalizados","icon":"chart-line","href":"/tools/custom-reports"},{"title":"Facebook Ads","icon":"rectangle-ad","href":"/tools/facebook-ads"},{"title":"Webhooks entrantes (Inbound Webhooks)","icon":"arrow-right-to-bracket","href":"/tools/inbound-webhooks"},{"title":"Esperas inteligentes (Smart Delays)","icon":"hourglass-half","href":"/tools/smart-delays"},{"title":"Listas negras (Blacklists)","icon":"ban","href":"/tools/blacklists"},{"title":"Mensaje de bienvenida de Facebook Ads","icon":"hand-wave","href":"/tools/facebook-ads-welcome-message"},{"title":"Analítica","icon":"chart-mixed","href":"/tools/analytics"},{"title":"Reporte de rendimiento de agentes","icon":"headset","href":"/tools/agent-performance"}]},{"title":"Difusiones","icon":"bullhorn","href":"/broadcasts/overview"}]},{"group":"CRM y Reservas","icon":"address-book","pages":[{"title":"Tickets","sidebarTitle":"Tickets (CRM)","icon":"ticket","href":"/tickets/overview"},{"title":"Servicios de Reservas","icon":"calendar-check","href":"/booking/overview"}]},{"group":"Cuenta y configuración","icon":"user-gear","pages":[{"group":"Configuración","icon":"sliders","pages":[{"title":"Configuración","icon":"sliders","href":"/settings/overview"},{"title":"General","icon":"gear","href":"/settings/general"},{"title":"Facebook","icon":"facebook","href":"/settings/facebook"},{"title":"Viber","icon":"viber","href":"/settings/viber"},{"title":"Ajustes de Chat en vivo","icon":"comments","href":"/settings/live-chat"},{"title":"Single Sign-On (SSO)","icon":"right-to-bracket","href":"/settings/sso"},{"title":"Ajustes de límite de intentos (Rate Limit)","icon":"gauge-high","href":"/settings/rate-limit"}]},{"group":"Espacio de trabajo","icon":"gears","pages":[{"title":"Descripción general","icon":"gear","href":"/workspace-settings/overview"},{"title":"Profile","icon":"id-card","href":"/workspace-settings/profile"},{"title":"Members","icon":"users-gear","href":"/workspace-settings/members"},{"title":"Agent Groups","icon":"people-group","href":"/workspace-settings/agent-groups"},{"title":"Conversation","icon":"comments","href":"/workspace-settings/conversation"},{"title":"Channels","icon":"sliders","href":"/workspace-settings/channels"},{"title":"Audit Logs","icon":"clipboard-list","href":"/workspace-settings/audit-logs"},{"title":"Media Library","icon":"photo-film","href":"/workspace-settings/media-library"}]}]},{"group":"Desarrolladores","icon":"code","pages":[{"title":"Descripción general","icon":"code","href":"/developers/overview"},{"title":"API","icon":"plug","href":"/developers/api"},{"title":"Dynamic Content","icon":"code","href":"/developers/dynamic-content"}]}]}]},"basePath":"","title":"Segmentos de datos del usuario - Botky","buildId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","deploymentId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-D2acuaLg.js","DynamicMarkdown-Co5nikxh.js","zoom-image-lightbox-BbK2OBGL.js","lightbox-handle-r17bVUz3.js"]}
