Fragmentos de texto predefinidos para insertar rápido en el Chat en vivo; impórtalos desde un CSV
¿Qué son los atajos del Chat en vivo?
Los atajos (Shortcuts) del Chat en vivo son fragmentos de texto predefinidos que puedes insertar rápida y fácilmente en las conversaciones. Son ideales para información o respuestas de uso frecuente, ahorrándote tiempo y esfuerzo.
Atajos del Chat en vivo
Beneficios de importar atajos
Ahorra tiempo: importar atajos elimina la necesidad de crearlos uno por uno, especialmente si ya tienes mucho contenido.
Mayor eficiencia: importar agiliza tu flujo de trabajo al poblar tu biblioteca de atajos más rápido.
Menos errores: importar desde un CSV bien organizado minimiza el riesgo de errores de tipeo o inconsistencias.
Cómo importar atajos del Chat en vivo
1
Accede a la sección de atajos
En tu bot, ve a Herramientas y selecciona Atajos (Shortcuts).
Sección de Atajos en Herramientas
2
Ubica la función de importar
Haz clic en la flecha del desplegable (esquina superior derecha) y elige Import.
Opción Import en el menú de atajos
Prepara tu archivo CSV:
Usa una herramienta de hojas de cálculo como Google Sheets para crear un CSV.
El CSV debe tener dos columnas:
Shortcut Name: los nombres que asignas a cada atajo.
Description: el contenido de texto real de cada atajo.
Estructura del archivo CSV con dos columnas
Exportar el archivo CSV
Haz clic en Download para guardar una copia del CSV con el formato correcto.
Importar y mapear las columnas del CSV
Arrastra y suelta el CSV descargado en la sección de importación.
Verifica que la columna Shortcut Name esté mapeada al campo Name, y la columna Description al campo Value.
Mapeo de las columnas del CSV a los campos
Verificación del mapeo de columnas
Confirma la importación: haz clic en Confirm Import para iniciar el proceso.
Confirmar la importación
Verifica los atajos importados: la plataforma mostrará el número de atajos importados con éxito. Ya puedes usarlos en tus conversaciones de Chat en vivo.
Número de atajos importados con éxito
Usar los atajos del Chat en vivo
1
Abre una conversación de Chat en vivo
Abre cualquier conversación en curso o nueva.
2
Inserta un atajo
Escribe el símbolo de barra ”/” en la ventana de chat. Aparecerá la lista de atajos disponibles. Selecciona el que quieras.
Lista de atajos al escribir /
3
Envía el atajo
El contenido del atajo seleccionado se insertará automáticamente en la ventana de chat. Presiona Enter para enviar el mensaje al cliente.
Si necesitas ayuda con la función de importación o con los atajos del Chat en vivo, contacta al soporte de Botky.
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